Refund policy
Overview
We want you to be satisfied with your purchase. If you are not completely happy, we offer returns within 30 days of the original purchase date for store credit only.
Return Eligibility
To qualify for a return:
- Items must be returned within 30 days of the purchase date
- Items must be unused, unworn, and in original condition
- Original tags and packaging must be intact
- Proof of purchase (receipt or order confirmation) is required
We reserve the right to refuse returns that do not meet these criteria.
Store Credit Policy
- Approved returns will be issued as store credit only
- No cash or original payment refunds will be provided
- Store credit will be issued in the amount of the original purchase price (excluding shipping costs, if applicable)
- Store credit may be delivered via [gift card / email / account balance—customize this]
- Store credit is non-transferable and [does not expire / expires after X months—customize this]
Non-Returnable Items
The following items are not eligible for return:
- Clearance items
- Gift cards
- Personalized or custom-made items
Return Process
To initiate a return:
- Contact us at [email/contact info] or visit [website/store location]
- Provide your order number and reason for return
- Follow the instructions provided for returning your item
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [e.g., 7 days] of delivery. We will work with you to resolve the issue promptly.
Processing Time
- Returns are processed within [e.g., 5–10 business days] after we receive the item
- Store credit will be issued once the return is approved
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice.